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The New 2018 General Ordo

Based on feedback from users regarding the usage of the memorial and necrology section of the Ordo app, and concerns regarding production costs and pricing to our customers, we have decided to offer the app as a single General Ordo.

We look forward to your feedback on this change in the Ordo app and will base future decisions concerning it accordingly.

Frequently Asked Questions

What does the Ordo App cost?

The newly revised General Ordo App is available from the Apple App Store for $14.99.

How do I get the Ordo App?

The Ordo app for Apple is available for iPhone, iPad & iPod touch, and can be downloaded from iTunes or the Apple App Store. The initial download will be of the Ordo container, which will direct you to the area to purchase the Ordo 2018 content. From there it is simply a matter of exploring the app, getting accustomed to its functionality, and contacting us with any questions and suggestions you might have.

Will the Ordo app run on all my Apple devices, or will I be required to purchase again for each one?

The Ordo app will run on any Apple device where it is downloaded using the same iTunes or App Store account credentials. There will be no additional charges if the same account as the original purchase is used.

Does the Ordo app need to be repurchased each year?

The digital Ordo app undergoes a more rigorous production process than the printed version so, like the printed version, incurs production costs to be offset. The end result is that the Ordo app is priced just as the print version, and like the print version, is purchased for each new yearly edition.

How do I apply for a refund on the Ordo app?

Apple is good about givng refunds on apps providing they are non-consumable (as the Ordo is), and requested within 90 days of purchase. There are various ways of going about requesting a refund, some relying on whether you're running iTunes and requiring a high level of familiarity. The most direct method is to follow these instructions:

To report a problem or request assistance with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store:

•  Visit reportaproblem.apple.com in your browser (this window will still be active).

•  When prompted, enter the Apple ID and password used to initiate the purchase of the item, then click Sign In.

•  Find the item you're having a problem with, then click Report a Problem next to it.

•  From the Choose Problem menu, choose the issue you're having.

•  Follow the onscreen instructions. You might be asked to describe the problem in a text field.

•  Click Submit, and Apple will review your problem.

It may take a day or so for the review process to cycle through, but it's generally shorter.

 

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